Everything You Need to Know

To arrange collection of your product, please contact our support to send you the return form to fill and return. We will arrange collection of your product within 2-3 working days after receipt of this completed form. You will receive an email including collection details and collection references once we have booked collection with our couriers. Please note we cannot arrange specific collect times, this is an all-day collection service.

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IMPORTANT: All oil and fuel must be completely drained from the product prior to collection (if applicable). This is for health and safety reasons so our couriers can safely transport the product.

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IMPORTANT: You will need to ensure that the goods are suitably boxed and securely packaged for transit. NOTE: If boxed goods are returned on a pallet (without authorization) you may be liable for a palletized collection surcharge.

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EXCEPTION: Products which were delivered on a pallet will also be collected on a pallet. We will facilitate the collection but you will need to supply the pallet and secure the goods.

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Terms and Conditions:

·         Failure to drain the fuel and oil and airing the machine may cause the package to be detained at the central distribution hub - this will incur a charge for re-collection which you will be responsible for. (We recommend you drain the petrol and leave the petrol cap off for 24h in a ventilated area, away from any form of ignition to allow any petrol remains to evaporate away).

·         Any damage or loss due to insufficient packaging will not be able to be claimed for from the courier company and will be your responsibility.

·         When your machine is returned to us; if any fault reported is found to be one that is not covered by your warranty then you will be charged for the re-delivery, labor and any parts used.

WARRANTY AT HPT

Our Policy

NOTE: Power Auto Diesel are the importers & distributers of Hyundai Power Products, Cummins, and Perkins (Africa) 

3 YEAR WARRANTY for all portable power products except:
2 YEAR WARRANTY for Air Compressors, Welders, Robotic Lawnmowers, Power Stations, Jump Starters
2 YEAR WARRANTY for all 1500rpm Diesel Generators, subject to service records and maximum 500h/year

1 YEAR WARRANTY on all 3000rpm air-cooled diesel products, maximum 1000h, and hot pressure washers.

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All inverter generators, and petrol open framed generators have a 3 year warranty, but also limited to a maximum of 1,000 hours use - whichever occurs first.

Products ‘Powered by Hyundai engine’, such as the P1 Power Equipment series, have a 2 year Warranty.

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Power Auto Diesel products are guaranteed to be free from defects in both material and workmanship for the length of the warranty period from the original date of purchase. This “Warranty” ensures that any defective part
will be repaired or replaced at the discretion of Power Auto Diesel.

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To use the warranty, we require, model number, serial number, proof of purchase and service records if applicable.

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1. RESIDENTIAL / NON COMMERCIAL USAGE
1.1 - Product covered for the full duration of the warranty period which provides parts, labor and carriage effective from date of purchase.

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2. COMMERCIAL / HIRE USE
2.1 - A warranty for a period of one year for commercial use or 90 days for hire which provides parts, labor and carriage effective from date of purchase.

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3. POLICY NOTES
3.1 - Continual from the date of purchase and does not restart at any time or under any circumstances. Warranties are not transferable. The warranty is only valid when the machine receives all preventative maintenance and is serviced
as per the manufacturer’s documentation with recommended oils where applicable.

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4. IN THE EVENT OF A FAULT
4.1 - Please contact GenSet SA where our aftersales team will guide you through some basic diagnostics to determine the fault on the machine. If we are unable to resolve the issue we will request that the machine be returned to us for further inspection and testing.

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5. TRANSIT OF GOODS
5.1 - GenSet SA will arrange for collection of goods within the warranty period. If the fault is deemed to be covered under warranty the collection, repair and return of the machine will be free of charge.
5.2 - Please be aware that if the fault is found to be a non-warranty fault, which could be due to lack of servicing or lack of maintenance, then the customer would need to pay for the transportation, handling and workshop labor charges will apply. 
5.3 - The Customer is responsible for draining all fuel and oil from the machine.
5.4 - The Customer is responsible for safely and securely packaging the machine, it is advisable to keep the original packaging safe for this purpose.
5.5 - We will only accept responsibility for the machine when it has been received and inspected at the point of delivery to ourselves.
5.6 - We can arrange the collection at our cost.
5.7 - Upon completion of repairs we will arrange for the machine to be sent back to the customer at our cost. 

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6. INSPECTION & REPAIR OF MACHINERY
6.1 - At our discretion will provide a like-for-like replacement or repair the product or any components that have failed within the warranty period.
6.2 - GenSet SA will inform you of any costs that are outside of the warranty before commencing any repairs.

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7. PARTS ONLY REQUEST
7.1 - The customer may request parts to be dispatched under the warranty agreement.
7.2 - GenSet SA will accept photographic evidence of failed components, provided it is clear that the failure is a manufacturing defect. If this is not possible, the failed part must be returned to GenSet SA for inspection, if the parts are deemed to have failed due to a manufacturing defect a replacement part will be issued.

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8. WARRANTY LIMITATIONS
8.1 - Items not covered by Warranty: (This is for guidance only, there may be additional items that are not covered by warranty).
8.2 - General wear and tear and user misuse.
8.3 - Damage from lack of maintenance as described in the user manual.
8.4 - Damage by accident, impact, improper installation or storage.
8.5 - Damage by water ingestion, submersion and external water damage.
8.6 - Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation.
8.7 - Damage to the machine used in a marine environment.
8.8 - Damage by operation with incorrect pressure, conditions or modifications.
8.9 - Damage from overloading (all machines) or under loading (generators).
8.10 - Fuel related problems. (Contaminated or stale fuel, incorrect fuel/oil mixture, incorrect fuel type).
8.11 - Modified products, such as but not limited to external wiring, modifications, filters etc.
8.12 - Repairs made during warranty period without prior approval from GenSet SA.
8.13 Service items such as, but not limited to: spark plugs, carburetors, gaskets, filters, recoil units, cables, clips, hoses, lances, trigger guns, reals, seals, pump valves, AVRs, 12v batteries, key fob batteries are covered by a 1 year warranty, subject to fair wear & tear.
8.14 - Wearing items such as but not limited to: belts, brushes, bushes, bearings, blades, trimmer heads, chains, bars, wheels and tyres are covered by a 90 day warranty.
8.15 - The warranty may be void if any modifications are made to the machine.
8.16 - Any damages caused during the transit of goods.- Customer must report damage to GenSet SA within 24 hours, to allow us to claim from our couriers.
8.17 - Inverter/circuit boards and transformers on welders/inverter generators are covered with a 2 year warranty. Damage from overloading is not covered.
8.18 - Damage to welders in particular caused by dust/grit ingress will void the warranty.
8.19 - Lithium-ion batteries and chargers are covered with a standard 3 year warranty.
8.20 - GenSet SA's tools are warranted against breakages but not wear and tear or over use.
8.21 - The warranty may be void if records of servicing (if applicable) including hours and date are not kept. Copies of service history may be requested by GenSet SA.
8.22 - This warranty is only valid for goods imported and distributed in Africa by GenSet SA. If the product is outside of Africa we will cover the warranty to and from an African address. We do not provide a warranty for any products not distributed by GenSet SA.

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9. TERMS & CONDITIONS
9.1 - For a full copy of our terms and conditions please contact GenSet SA.

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10. COMMUNICATIONS
10.1 - Your call may be recorded for monitoring and training purposes.
10.2 - All data is secure and protected, your information will not be passed on to any 3rd parties.
10.3 - This does not affect your statutory rights.

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11. WARRANTY UPDATES
11.1 - We reserve the right to change our warranty terms at any time.

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12. RETURNS & ORDER CANCELLATIONS / CHANGE OF MIND
12.1 - Change of mind- You have the right to return the goods within 30 days if unused and in in good saleable condition. A minimum 5% fee will be charged for items weighing up to 70kg as a contribution towards the cost of return carriage and restocking/repackaging. For items over 70Kgs, you would be liable to pay the full cost of return courier charges.

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Change of mind (used) - We will consider return requests for used items within 30 days of purchase. However, if approved these will be subject to inspection by our workshop technicians and will incur a minimum 25% deduction in the value of refund.

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If your order has been placed before 2pm, you must notify us of the cancellation before 2.30pm the same day. If the order has been placed after 2pm, you must inform us of the cancellation before 9am on the following working day. You will be liable for any and all courier charges incurred by us should you cancel an order after this point. You will also be liable for all courier charges for cancellation of any orders that have been picked and loaded onto a delivery vehicle, even if notified before the above times. Refunds will not be processed until goods dispatched have been returned to us by the courier.

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13. REPLACEMENT
13.1 - If the product develops a fault within 30 days, we will either repair the product, replace with a like-for-like product or refund. If we replace the product, please allow us 14 working days to inspect the original product. If there is no fault found, the original will be returned and the carriage will be chargeable. Damage caused by misuse is not included.

*During peak times, this may be extended.